Job Description

1. Provide Remote support to customer as required.
2. Need to work on site if required (in case customer failed to solve the issue by remote support)
3. Engineers should be the Case owner once she/he gets the case from TL must coordinate directly with other MS dept. till the issue gets solved
4. Insure to solve the problem/Case within agreed SLA
5. Responsible to answer all technical queries raised by customer
6. Responsible to maintain all network & individual NEs KPI to agreed value
7. Escalate the trouble ticket to CARE if issue not solved within agreed time, and follow-up issue with CARE until solved
8. Configuration Management and implementation of the plan provided by planning
9. Daily health check performance and analysis, report immediately in case of any ambiguity
10. Implement planned activities, such as BSC migration, BTS re-homing, new rollout etc.
11. Check the Network Utilization on daily basis and then suggest and implement the Radio/TC expansion
12. Implementation of New Software/CDs whenever available /Required
13. Ensure Trouble ticket management, Fault diagnosis, Remote fault resolution, Management and control
14. Monitor the system’s critical/Major alarms on daily basis and perform activity to minimize the occurrence
15. Attend weekly meeting with the customer and is responsible to provide valid answer to all customer concern
16. Responsible to train BO engineers & Share experience with them
17. Responsible for proper coordination with all other MS department to ensure network working smoothly

Job Requirement

1. At least 2-3 years experience, with in-depth troubleshooting skills on Huawei 2G/3G network, namely, GBTS, GBSC6900, NodeB, RNC etc. It’s a plus, if any expected PS core skill.
2. Ability to independently deal with complicated technical issues and problems.
3. IP skills and knowledge required to trace IP routing issues in the network.
4. Ability to train other engineers.
5. Performance management, stats collection from Net Act (KPI Browser, Reporting Suit)
6. Communication skills at CxO level
7. Customer Expectation Management
8. At least 2-3 years experience, with experienced skill and procedure on wireless equipment deployment.
9. Fully understand the O&M environment & Requirement
10. Required Complete knowledge of all BSS related KPIs and troubleshooting
11. Required Complete Understanding and hand on experience on all BSS related Tools
12. Required Complete understanding of Call flow and able to understand and analyze the Traces/logs
13. Minimum Bachelors degree in Telecom or relevant field
14. Fluent in French/English Language
15. Available 24x7 support after office hours, and be able to relocate with in the country

PS: Permanent living in Central Africa Republic or CAR nationality applicant will be an advantage.

Deadline: 2013/13/12