BRITISH HIGH COMMISSION YAOUNDE

OFFICE NOTICE NO – 03/15 YAO 

POSITION : Receptionist

SECTION : Corporate Service 

GRADE : A1 (L)

POSITION TYPE : 7 Months Contract

Main Purpose of the Job

Deliver excellent customer service. Provide secretarial, clerical and administrative support in order to ensure services are provided in an effective and efficient manner.

Roles and responsibilities / what will the jobholder be expected to achieve?

• Meet and greet visitors in a friendly and polite manner.
• Answer calls politely, quickly & efficiently and make sure they are routed to the appropriate authority & department based on the caller’s request.
• Deal with all visitor queries and request in person or via email or telephone 

Administrative Duties

• Reply to emails & enquiries in French and English
• Prepare invitations, name cards & menu cards for receptions & follow up for confirmation
• Build good working relations with secretaries in other diplomatic missions & offices
• Sign for packages and mails (including diplomatic bag) as they arrive and distribute accordingly 
• Keep record of all outgoing & incoming diplomatic notes, fax transmission requests, and official mails.
• Perform general clerical duties including photocopying, faxing, filling and ensuring equipment is in good condition
• Print High Commissioners, Deputy and Vice Consul Daily calendars for driver and inform guards of expected guests
• Draft and keep appropriate records of correspondence & Diplomatic Notes 
• Update the Contacts 5.6 Database with new contacts and details of British High Commission events

Other Office Duties

• Prepare outgoing unclassified diplomatic bags, sort content and route to the appropriate persons or department 
• Backup PA/HC    
• Other adhoc duties such as managing office stationery, maintaining public notice boards and organising transport for staff as necessary.

Key Competencies

• Delivering a Quality Service 
• Making Effective Decisions
• Leading and Communicating 
• Collaborating and Partnering

Language requirements: 

Language: English and French 

Level of language required: English (excellent) and French (intermediate)

Other skills / experience / qualifications: 

• Essential on arrival: Word / Excel / Outlook
• Desirable: Secretarial experience in a fast paced office environment – experience in a diplomatic mission is an added advantage

NOTE:

• The British High Commission in Yaounde is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
• “Staff recruited locally by The British High Commission in Yaounde is subject to Terms and Conditions of Service according to local Cameroon employment law.”
• All applicants must be legally able to work in Cameroon with the correct visa/status/work permit.  
• The successful candidate will be subject to reference checking and security clearances checks. 
• If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.

To Apply

All applicants should submit a short (1 page maximum) covering letter stating why they are a suitable candidate for the position, along with a copy of their CV in English, by email to: Recruitment.Africa@fco.gov.uk

Internal applicants should also submit the above, with a copy of their most recent 24 months of appraisal evidence (i.e. two full appraisals, or however many abridged appraisals, minutes etc to make up two years’ worth of evidence) to the same email address.

Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the Vacancy Notice No: 03/15 YAO, and position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.

All candidates: Please quote in the subject line, of your email, the Vacancy Notice No: 03/15 YAO and the position you are applying for.

The closing date is 27th November 2015 and no further applications will be accepted after this date. Only electronic applications will be accepted.

More information about the work of the British High Commission in Yaoundé can be found at gov.uk/government/world/cameroon