Service & Workshop coordinator

Application deadline: 2014-10-15

Country: Cameroon

Job area: Service Delivery

Position description

• Manage and plan commissioning and/or complex Field Service activities according to contract and customer requirements as well as quality, health, safety and environmental and cost targets. 
• Ensure customer satisfaction in all activities. 

Impact: 

• Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans. 

Main responsibilities: 

• Manage and coordinate commissioning and/or complex Field Service activities. 
• Plan activities, resources, spare parts, costs and time schedule for the complex work order. 
• Coordinate people when they are assigned on a work order. 
• Act as contact person for customer during the work order. 
• Interact with relevant internal stakeholders. 
• Ensure that the work is executed according to Wärtsila Quality, Health, Safety and Environmental guidelines and customer site procedures. 
• Follow-up and report the status of the complex work order to customer or relevant internal stakeholders. 

Requirements

Professional Skills 

• Prof/NEW Service Delivery Contractual skill 
• Customer understanding 
• Deliv. Solut. to Customer-process&tools 
• Installation operation, mainten.& repair 
• Product knowledge 
• System and solution knowledge 
• Technical communication 
• Prof/Project Management Project Management 

General Skills 

• Communication skills 
• Cost awareness & effectiveness 
• Cultural knowledge 
• Negotiation skills 
• Teamwork skills 
• Wärtsilä quality, safety & environment 

Language: French & English 

Desired Behaviours: 

• Achieving results 
• Making change happen 
• Decisiveness and action orientation 
• Planning and target setting 
• Developing self and others 

Communication 

• Situational and cultural sensitivity 
• Business and Customer focus Bsc Mechanical engineering or similar Minimum 5 years field experience in power plant or marine.

LEARN MORE and APPLY: http://www.wartsila.com/en/careers/vacancies