Job Description

1. Performance Parameters Monitoring (Proactive Monitoring):Monitor the performance parameters on daily basis to identify performance related problems. This will ensure problems detected and fixed before interrupting the service.
2. Troubleshooting: Responsible for handling complex network problems which can’t be handled by the Tier 1 monitoring team.
3. Preventive Maintenance: Analyze the network status and quality, and then prepare the technical requirements on preventive maintenance to FO team. 
4. Technical Interface with other depts: Interaction with other parties on troubleshooting, configuration and routine operation.
5. Traffic analysis: Analyze the traffic and find out the potential problems.
6. Trouble Escalation: Escalate troubles to tier 3, once tier 2 can’t solve the trouble in the required time.

Job Requirement

1. Bachelor’s Degree or above in telecommunication field or equivalent.
2. At least 3 years pertinent experience in telecommnucations Micro Wave product technical support; 
3. Jobs related to Micro Wave products technology in services such as network roll-out, customer support, managed service, network technology service, network integration, learning service, product introduction, and lifecycle management
4. Strong interpersonal skills for interfacing with internal and external 
5. All the Requirment is preferred for Harris or E/// MW Products work  Experience.

Deadline: 2014/05/10