Job Description

• Responsible for alarm monitoring and escalation, restoration, information
• Responsible of fault escalation :- TT quality ; Escalate on time and accuracy - Send SMS on time ,voice call , email- Update on time with proper information in remedy and via SMS; - Closing on time with right root cause
• Inform shift manager about L1 and important outage within 5 MIN and update him/her every 30 min,
• Responsible for CRs surveillance quality:- Monitor from beginning and end  the CR- System healthy checking has been done when CRs are finished - Report CR status in Remedy when CRs are finished- TT created when CRs time expired and there was faulty
• Report sending on time and accurate
• Daily report (Exco that should be update in daily base, morning evening that should be update for sending report)
• Handover report
• Access control with subcontractor and Landlord
• Attended to all training and process review 
• Checking related emails (personally and group email)

Job Requirement

Skills

• Time management
• Performance Management 
• Communication skills at CxO level
• Customer Expectation Management.
• Be able to train others
• High level leadership skills(be able to manage a team of 70+)
• Excellent reporting and planning skills
• Fault management 
• Excellent team player
• Ability to teach others

Experience

• At least 3 years related work experience in telecom network operation and maintenance
• At least 1 year Huawei MSAN DSLAM RAN engineering experience, include installation and integration experience
• Familiar with MA5600, UA5000, MA5100/MA5103
• Familiar with Internet protocols (TCP/IP, SMTP, Routing protocols, 802.1Q etc.)
• Familiar with Data network; VoIP H.248; TDM V5; Frame relay and ATM
• Designing, managing and troubleshooting fault in MSAN, DSLAM & RAN ADSL systems
• Familiar with office standard packages (Word, Excel, PowerPoint, etc)
• Familiar with GSM and 3GEducation
• 3/4 year university degree in Telecom or Computer ScienceOther Requirements 
• Ability to work off hours depending on Network outages and customer requests
• 24x7 availability to support after office hours, and be able to relocate within the country
• Very good communication skill, Oral and write English
• Experience with operator O&M department or other MS organizations is a plus

Deadline: 2014/05/10