UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES

Yaoundé/Cameroon

NOTICE OF PUBLICATION IN INTERNAL/ EXTERNAL N°004/2016

Position Title: SENIOR RECEPTIONIST, GL4

Position Number: 10024865

Duty station: YAOUNDE 

State Date: Immediately

Duration: 1 year (with possible extension)

Deadline for submission of nomination: 29 January 2016

RESPONSIBILITIES

Under the direct supervision of the Associate Admin Officer of the office in Yaoundé, the incumbent will be assumed of the following functions:

• Receive, screen and assist visitors and persons of concern and direct them to the appropriate officer / office/ unit/ department.
• Take messages or provide general information, understanding the importance and the confidentiality of the issues treated.
• Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, or accepting the cancellation of the appointment.
• Identify and prioritize vulnerable cases.
• Update the scheduling system to ensure proper recording of appointments.
• Report immediality on any security concerns occurred at the reception area.
• Assist in monitoring the trends and the profile of cases approaching the reception area.
• May be required to participate in the registration activities and respond to refugee’s inquiries.
• Perform other related duties as required

REQUIRED COMPETENCIES

• Completion of the secondary education 
• Minimum 5 years of previous relevant job experience.
• Fluency in English and working knowledge of another relevant UN language or local language 

DESIRABLE QUALIFICATION & COMPETENCIES

• Previous experience in UN/UNHCR.
• Good computer skills in using various office applications (including Microsoft Word, Excel, Internet Explorer and Access).
• Good Knowledge of progress (HCR database for registration of refuges, returnees and displaced persons).

ELIGIBILITY

The internal candidates are the members of the staff of general services currently in service, who have been appointed by the CA process and have and appointment of indefinite duration or determined. Interested staff members should consult the policy and procedures of the UNHCR on the assignments of the locally recruited staff (PPAL).

External candidates must be legally present in Cameroon at the time of the request and of the recruitment

Deadline for submission of nominations: 29 January 2016

The application file of candidates should contain:

• A personal history Form (P11) and / or the factsheet.
• A letter of motivation signed
• A certificate of nationality 
• A certified copy of the diploma
• The names and addresses of three persons referees

NB: for external candidates, a personal history (P. 11) (see on the site www.unhcr.org/recruit/p11new.doc)

• If you want to be considered (es) for this vacancy notice position, remove your folder under closed envelope in the post box of the UNHCR no.7077 Yaoundé/ Cameroon with mention "candidacy for the position no. 10024105 of SENIOR RECEPTIONIST" to the attention of the representative, UNHC representation in Cameroon, Neighborhood Bastos, 1.778 street behind the Residence of the Ambassador of Nigeria, at the latest by 29 January 2016.
• Only selected candidates will be called for a written test and an interview.
• Applications received after the deadline date of publication will not be accepted.