Job Announcement

A startup company headquartered in Yaoundé with a branch in Douala is looking for talented and committed engineers to provide world-class services to healthcare professionals in Cameroon. The company has a vision to shape a new era of distribution and after-sales services of medical devices in Cameroon. An Era where customer satisfaction prompted by comfort, security and safety, takes precedence over everything else; an era where core values such as “integrity and trustworthiness”, “respect of human life”, “honest and truthful communication” constantly guide the seller and the biomedical engineer/technician in decision-making. The company believes in its strategy to implement that vision and wants you to be part of it. The company offers a great work environment, professional development, challenging careers, and competitive compensation. 

Job title: Field Service Engineer, Multi-Modality / Multi-Vendor

Job Responsibilities

• Perform maintenance, repairs and installations following Quality System Regulation (Good Manufacturing Practices) guidelines.
• Resolve technical equipment failures through phone support and on-site customer visits.
• Complete preventive maintenance and functional management inspections.
• Maintain customer service logs and internal service records per the company policies.
• Maintain tools and test equipment properly and ensure calibration. 
• Order and manage repair parts cycle times.
• Meet health and human services and environment health and safety requirements.
• Manage vendor’s service delivery processes in compliance with the company policies.
• Utilize the escalation process to resolve customer service delivery issues.
• Conduct root cause analysis that will lead to effective problem solving. 
• Participate in sales opportunities such as service contract negotiations and renewals.
• Assist with promoting and implementing revenue programs. 
• Fulfill the annual multiple modality systems training requirements. 
• Maintain daily communication with customers to ensure resolution and proper follow-up of their issues, leading to 100% customer satisfaction. 
• Interface with both  internal team members and external customers as part of a solution based service process.
• Open to domestic and international travels.

Desired skills and experience 

• 3 years + experience troubleshooting and performing repair services on mechanical, electromechanical, and/or electronic equipment (medical imaging equipment preferred). 
• Master’s degree preferred (Bachelor’s degree required): biomedical, electrical, or computer engineering.
• Strong Physics and Electronics background. 
• Excellent customer skills that include building trust and communicating complex technical issues in an easy to understand manner. 
• Work productively under pressure. Maintain  positive outlook at work. Handle criticism well and learn from it.
• Keep up-to-date with competitor information and market trends. Identify business opportunities for the company. Demonstrate financial awareness. 

If interested, please send your CV directly.