Job Description

• Perform Second line support for Ericsson BSS NEs
• Provide Remote support to all FMs team if required
• Need to work on site if required (in case FM team failed to solve the issue by remote support) 
• Engineers should be the Case owner once she/he gets the case from TL must coordinate directly with other MS dept. till the issue get solved 
• Insure to solve the problem/Case within agreed SLA 
• Responsible to answer all technical queries raised by customer
• Responsible to maintain all network & individual NEs KPI to agreed value
• Escalate the trouble ticket to CARE if issue not solved within agreed time, and follow-up issue with CARE until solved
• Configuration Management and implementation of the plan provided by planning
• Daily health check performance and analysis, report immediately in case of any ambiguity
• Implement planned activities, like BSC Migrations, BTS Site Re-homing, Integration of new node integration in the network
• Check the Network Utilization on daily basis and then suggest and implement the Radio/TC expansion
• Implementation of New Software/CDs whenever available /Required
• Ensure Trouble ticket management, Fault diagnosis, Remote fault resolution, Management and control
• Monitor the system’s critical/Major alarms on daily basis and perform activity to minimize the occurrence 
• Attend weekly meeting with the customer and is responsible to provide valid answer to all customer concern 
• Responsible to train BO engineers & Share experience with them
• Responsible for proper coordination with all other MS department to ensure network working smoothly

Job Requirement

• Ability to train other engineers• Performance management, stats collection from Net Act (KPI Browser, Reporting Suit)• Communication skills at CxO level
• Customer Expectation Management
• Configuration Management and implementation of the plan provided Experience
• Have at least 4 years’ experience in telecom preferably in MS
• Required Minimum 2 Years experience in particular product for which candidate applied
• Required Extensive knowledge in troubleshooting of BSS related issues
• Fully understand the O&M environment & Requirement 
• Required Complete knowledge of all BSS related KPIs and troubleshooting
• Required Complete Understanding and hand on experience on all BSS related Tools
• Required Complete understanding of Call flow and able to understand and analyze the Traces/logsEducation
• Minimum Bachelors degree in Telecom or relevant field Other Requirements
• Fluent in English Language
• Available 24x7 support after office hours, and be able to relocate within the country

Deadline: 2014/05/10